Let me start by stating, we had an amazing week there...my 6 & 8 year old were crying that we had to leave. Also, helped that we got 20" dumped on us :-) We have skied out west and pretty extensively in the North East. This place is great, staff was all great. If you're looking to max out on runs and race to the top, it's prob not the place for you. This place is pretty low key, there are no high speed lifts, gondola, etc. However, this is what make this place awesome. There was never a crowded trail, lines were never worth complaining about (even on a Friday coming into the Presidents Day holiday). Activities for the family and the ski camp program for the kids is pretty amazing. Many of the instructors have been at the gig for 20+ years, etc. Most larger classes get an assistant, like most resorts these are kids from LATAM that get paired up with a more seasoned instructor. Great model. On the mountain the younger kids are left with many options to ski/board and lifts that are low and slow which helps ease the mind of a parent for kids not yet in their teens. Lots of cool things scattered throughout the lower part of the mountain for the younger kids to check out: cider teepee, village, log jam beginner terrain park, etc.
For day tripping it I think its pretty good facility wise, but could benefit from a bit of investment in modernizing the lodges. However, this should not be a show stopper if you are there for the mountain.
For vacationers that are spending time staying up there some things could be better:
They should invest in more pools, etc. With exception to a couple clusters of units that have there own private outdoor pool, there are no outdoor pools to use. You can pay to access one of the resorts indoor pools, but I just could not do this out of principle. The pool was small, like a motel's and you need to pay to access it? Seems like a really dumb way to try make money and there is probably way more at risk in adversely impacting the customer experience.
Food at Hearth and Candle is fantastic, but it's privately run...management company should take note and privatize some of the other food outlets on premise and improve the quality. Morse Grill and Black Bear were decent. The Pizza Shop is garbage...hard to imagine here on the East Coast couple hours outside NY and Boston people can't produce a half decent pie. There is an under utilized day lodge in the highlands that would make a great spot for a good restaurant / bar/ etc. to allow parents to apres while their kids make laps the highlands.
ALL IN ALL - Fantastic place that we will certainly head back to.